Terms of Service

By accessing or using TheHerbCare's website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of our platform immediately. These Terms apply to all visitors, users, and anyone who books or requests a service through TheHerbCare.

TheHerbCare is a home services platform that connects homeowners with qualified independent service professionals across a range of trades including pest control, HVAC, plumbing, roofing, windows installation, and solar panel installation. We facilitate the scheduling and booking process but individual service professionals operate independently. TheHerbCare does not directly employ the technicians who perform work at your property.

We carefully vet all professionals in our network and require appropriate licensing and insurance, but ultimate responsibility for the quality and safety of work performed rests with the individual contractor. We will always act in good faith to help resolve any concerns that arise.

When using our platform, you agree to provide accurate, complete, and up-to-date information when submitting service requests. You are responsible for ensuring that service professionals have appropriate and safe access to your property at the time of any scheduled appointment. You agree to treat all service professionals with respect and courtesy.

You must be at least 18 years of age to use our services and must be the property owner or have explicit authorization from the property owner to authorize service work. Any misrepresentation of your identity or property status may result in termination of your access to our platform.

Service requests submitted through TheHerbCare are subject to availability and confirmation. Once a booking is confirmed, we ask that any cancellations or rescheduling requests be submitted at least 24 hours before the scheduled appointment time. Late cancellations may result in a cancellation fee as specified at the time of booking. No-shows may result in a charge for the technician's travel time.

TheHerbCare reserves the right to cancel or reschedule a service appointment in circumstances beyond our control, including but not limited to severe weather, unavailability of a qualified professional, or safety concerns. In such cases, we will notify you as promptly as possible and offer an alternative appointment at no additional cost.

All service pricing is provided transparently before any work begins. You will receive a written estimate or quote prior to the start of work, and no additional charges will be added without your explicit approval. Payment is due upon satisfactory completion of the service unless a different arrangement has been agreed to in writing prior to the appointment.

We accept payment by the methods listed at time of booking. All prices are quoted in US dollars. Applicable taxes will be included in your final invoice where required by law. Disputes regarding invoiced amounts must be raised within 7 days of receipt of the invoice.

TheHerbCare stands behind the quality of work performed through our platform. If you are not satisfied with a completed service, please contact us within 48 hours of the appointment. We will work with the relevant service professional to assess and, where appropriate, remedy the issue at no additional charge to you.

This satisfaction commitment does not apply to circumstances outside the scope of the original service, damage caused by pre-existing conditions, or issues arising from misuse after completion of the work. Specific warranty terms, where applicable, will be outlined in your service agreement.

TheHerbCare's liability to you in connection with any service or use of our platform is limited to the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind, including loss of use, lost profits, or damage to property caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability for personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

All content on the TheHerbCare website, including but not limited to text, graphics, logos, photographs, icons, and software, is the property of TheHerbCare and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent.

Any feedback, suggestions, or ideas you submit to us may be used by TheHerbCare without restriction or compensation, unless we have agreed otherwise in writing.

These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Cook County, Illinois.

We reserve the right to update or modify these Terms at any time. Material changes will be communicated to registered users by email or through a notice on our website. Continued use of our services following any update constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any changes.

For questions, concerns, or to exercise any rights under these Terms, please contact us at brendan.perry@theherbcare.com or write to us at 19 N Green Street, Chicago IL 60607.