Privacy Policy

We collect information you provide directly when using our website or booking services. This includes your name, email address, phone number, service address, and the details of your service request. We also collect information automatically as you interact with our website, such as your IP address, browser type, device information, pages visited, and general usage patterns.

We do not collect sensitive personal information such as financial account details, Social Security numbers, or government-issued identification unless specifically required to complete a transaction, in which case it is handled through secure third-party processors.

The information we collect is used to connect you with qualified service professionals, confirm and manage your service bookings, respond to your inquiries, and send you relevant updates about your appointments. We may also use your contact information to send you useful home care tips, seasonal offers, and service-related communications where you have provided consent to receive them.

We use aggregated, anonymized usage data to analyze trends, improve our website experience, and understand how our services are used. This data cannot be used to identify you individually and is used solely for platform improvement purposes.

We share your personal information only with the service professionals in our network, and strictly to the extent necessary to fulfill your service request. This includes sharing your name, contact number, and service address with the assigned technician prior to your appointment.

We may also share information with trusted third-party technology providers who help us operate our platform, such as hosting providers and communication tools. These providers are contractually required to handle your data securely and only for the purposes we specify. We may disclose information where required by law, in response to a valid legal process, or to protect the rights, property, or safety of TheHerbCare, our users, or the public.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our servers are secured and access to personal data is restricted to authorized personnel only.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law. When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

Our website uses cookies and similar tracking technologies to improve functionality, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device that help us provide a better browsing experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain until you delete them or they expire.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website. We do not use cookies to collect personal information beyond what you have voluntarily provided.

You have the right to access the personal information we hold about you and to request a copy of it at any time. You may also request that we correct inaccurate information, restrict how we process your data, or delete your personal information, subject to any legal obligations that require us to retain it.

If you have provided consent for marketing communications, you may withdraw that consent at any time by contacting us directly or using the unsubscribe link included in any email we send. Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn.

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete it. If you believe a minor has submitted personal information through our platform, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending a notification to your registered email address. We encourage you to review this policy periodically.

For any privacy-related questions, requests to access or delete your data, or concerns about how we handle your information, please contact us at brendan.perry@theherbcare.com or write to us at 19 N Green Street, Chicago IL 60607.